Store Policies
Refund policy
I gladly accept cancellations. Request a cancellation within: 24hrs of purchase
I do not accept returns or exchanges for custom orders. But please contact me, if you have any problems with your order so I may work with you to get your design to your satisfaction.
Privacy policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from craftingontheridge.com (the “Site”).
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at
craftingontheridgeva@gmail.com or by mail using the details provided below:
Crafting on the Ridge
[Re: Privacy Compliance Officer]
502 Ridge Mountain Drive, Boones Mill VA 24065, United States
Terms of Service
My items are handmade so no two items will be identical. Some variations may occur, but I will do my best to get it as close to the original design.
As some items are used to decorate, the wreaths are not water proof. I do spray my designs with a protective water resistant sealant to help protect from the climate. Wreaths are not guaranteed against color fading due to exposure from the sun. It is highly recommended that all wreaths be used indoors, between door & storm door or on a covered porch or patio to extend usage.
Shipping policy
Processing time
The time I need to prepare an order for shipping varies. Normally, in stock products can be filled in same day or next day. Custom orders may take several extra days, if special supplies are needed to be ordered to prepare your design. Once order is filled, item estimated to ship within 24 hours.
Estimated shipping times
Actual delivery time will depend on the shipping method you choose and where item is being shipped to.
Customs and Import taxes
Buyers are responsible for any customs and import taxes that may apply. I am not responsible for delays due to customs.